Refund policy

Due to the nature of international shipping, we do not accept standard returns or exchanges.

Exchanges (Dislike/Change of Mind)
If you wish to exchange an item due to personal preference, you are welcome to send it back to us at your own shipping cost. Once we receive the item in its original, unworn condition with tags attached, we will process your exchange. Please contact us at cocopretofficial@gmail.com before sending anything back so we can guide you through the process.

Defective or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, we sincerely apologize. Please email us at cocopretofficial@gmail.com within 7 days of receiving your order with your order number and clear photos of the issue. Once verified, you will receive a full refund to your original payment method.

We are committed to making things right and appreciate your understanding of the challenges of international shipping.